Refund Policy

14-Day Refund Policy

Customers may request a refund within 14 days of the original purchase date. To request a refund, please contact support@drivedirect.app using the email address associated with the purchase. Approved refunds will be processed through Paddle to the original payment method.

This 14-day refund window does not limit any additional rights available under applicable consumer protection laws.

Before purchasing

Please review the supported operating systems, subscription plan, license terms, product features, and demo before purchase. The current public release is for macOS. Windows is coming soon.

Technical issues

If DriveDirect cannot be activated or does not function as described because of a verified product issue, contact support with the purchase email and a description of the issue so we can first attempt to resolve it.

Refund requests

Refund requests submitted within 14 days of the original purchase date are eligible for review under this policy. Requests may also be handled in accordance with applicable consumer law and Paddle's checkout and billing process.

Subscription cancellation

Customers may cancel their subscription through the subscription management tools or links provided by Paddle. Cancellation prevents future renewal after the applicable paid period, but does not automatically reverse a payment already completed unless a refund is approved under this policy or required by law.

Contact

For refund or billing assistance, contact support@drivedirect.app and include the email address used for the purchase.